28 2nd Street, 3rd Floor, San Francisco, USA
We’re open Monday – Friday, 10am – 7pm Pacific Time
Frequently Asked Questions
Please read our FAQ before sending us a message.
Amazon.com handle all payment, fulfilment and shipping from our store - so delivery charges are typically free, particularly if you have Amazon Prime membership!
We accept all payment options that Amazon accepts.
Most items are available via Amazon Prime, so delivery is typically 1-2 days. Occasionally rare items are shipped from Japan, but these are noted clearly in the item description.
Your order is processed entirely by Amazon, using Amazon's secure systems.
You can track your order the same way you track any Amazon order, within your Amazon account, and will receive email update notifications from Amazon as usual.
You can track orders and invoices within your existing Amazon account, just remember to come back here any time you want to order more!
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